Cancellation Policy

Last updated: July 7, 2026

Plans change, and we understand that. Here's what we need from you if you have to cancel or reschedule a booked appointment.

Notice Required

We need at least 3 business hours' notice before the start of your appointment window. Same-day appointments can't be cancelled once booked.

How to Cancel

Call us at (250) 522-2252 and speak with a live agent — a service call can only be cancelled over the phone with a team member, who will give you a cancellation code to confirm it went through.

If you're calling after hours, please don't leave a voicemail asking to cancel — a voicemail is not a confirmed cancellation. Call back during business hours (Monday–Saturday, 9am–6pm) to speak with someone directly.

Late Cancellations

Our standard service call fee is $120 CAD plus tax. If you cancel with less than 3 business hours' notice, or don't cancel at all, a reduced service call fee of $80 CAD plus tax applies instead — we held the appointment slot, but no technician was dispatched. Payment is due within 24 hours of the original appointment time.

Contact Us

Questions about a booked appointment? Reach us at info@gvappliance.ca or (250) 522-2252.